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Does my insurance cover telehealth appointments?

California law mandates that health plans must cover telehealth at the same rate as clinic visits. If you have further questions about insurance or billing please direct them to info@agilept.com.

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Can I self-pay?

Yes. Please call our main line for rates at (650) 565-8090.

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What if I’m not in California for the telehealth visit?

If you’re not located in California, Massachusetts, New Hampshire, or Maine, you cannot be seen by our telehealth providers, as this is where our telehealth providers are licensed.

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What devices will work?

The app works on the most iOS and Android smartphones and computers, just make sure it’s updated to the latest version.

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How should I prepare for my telehealth visit?
  1. Make sure you’re in a private space with some room to move around.
  2. Make sure all browsers are up to date and you have a strong internet connection.
  3. Wear clothes you can move around in (tight skirts or shirts can make it hard to get full motion).
  4. If using a phone, make sure to have something to prop it up against.
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Do I need a prescription for my telehealth visit?

California state law allows patients to have direct access to physical therapists. What this means is that you can now receive physical therapy, even virtually, without a physician’s referral/prescription.

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What if I can’t connect?

Please call us at (650) 565-8090 and one of our intake coordinators will help you get connected.

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WHAT CAN I EXPECT TO HAPPEN ON MY FIRST VISIT?

On your first visit your Physical Therapist will perform a thorough evaluation of strength, range of motion and a functional biomechanical analysis of the involved region. You will be working together to develop a comprehensive treatment program to address your needs.

Not sure if telehealth is right for you? If our highly trained therapists think you need to see someone in person, the telehealth visit is free!

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